Account opening, closing, or management

On XXXX XXXX, 2015 we visited Bank of America Branch in XXXX, CA.
I wanted to access my safety deposit box.
For 45 minutes the clerk ” XXXX XXXX ” was unable to locate my safety deposit box. Although the week before I was at the same branch where I had retrieved the documents from the safety deposit box but on that day I was planning to return it.
Then the manager named ” XXXX XXXX ” approached us. She was very abrasive and rude. My XXXX year old son was getting upset and crying. I asked XXXX XXXX to lower her voice and be polite. She was not been polite and continued her abrasiveness and aggressive behavior towards us.
She even claimed I have no safety deposit box.
Then after an hour they found my deposit box which they admitted they had written all my information wrong.
I did file a complaint right there and did let them know that their unprofessional behavior is not acceptable.
Their incompetence caused my son and myself a great deal of stress and discomfort.
She said contact their Area manager. I called XXXX XXXX XXXX numerous times. he never returned my call.

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