Category «Mortgage»

Application, originator, mortgage broker

I began a refinance process in early XXXX. My goal was tocombine my first and second loans with a good interest rate. I had been receiving adds from Nationstar Mortgageregarding their no appraisal fee or closing cost packages, and since I had a relationship with them, I called them first. I was offered a good …

Settlement process and costs

Dear Officer, I am a loyal customer of Bank of America for a long time. I opened a Home Equity Line account ( Account number XXXX ) with Bank of America in XXXX. When I did my home refinance with XXXX in XXXX, Bank of America ensured me that my Home Equity Line account would …

Credit decision / Underwriting

My husband and myself are XXXX with excellent credit. We applied for an investment loan twice ( XX/XX/XXXX/XX/XX/XXXX and XX/XX/XXXX ) through Quicken Loans and on both occassions we were quickly pre-approved and reassured that we ‘d be able to close the transaction but later denied funding. On both occassions, after we already had a …

Application, originator, mortgage broker

I received an email from my mortgage company, Carrington, on XXXX from XXXX XXXX ( attached ). The email contained a refinance offer that said the entire process to close would only take 3 weeks, and would not need to verify my income among other promises in order to close the refinance. In a letter …

Loan servicing, payments, escrow account

This is in reference to CFPB case Number : XXXX ; We sent a QWR to Rushmore Loan company. The QWR response from Rushmore was within the time confinements, but was a INCOMPLETE response. This QWR was a request for information from Rushmore LLC, since WE HAVE NOT RECEIVED ANY CORRESPONDENCE FROM THEM FOR 1 …

Loan servicing, payments, escrow account

Since my last complaint, my account with this mortgage servicer was totally researched and it was discovered and settled by Ocwen that they wrongly calculated % and charged higher payments than they should have, on my loan, for the five years that they have serviced it. But the loan was actually from XXXX. I would …

Loan servicing, payments, escrow account

Finally received another long delayed response from my JP Morgan Chase re mortgage fraud. It is truly amazing that they have managed to flout all issues and of course they are the best at stonewalling – always researching and coming up with the same regurgitated answer. JPMorgan Chase was among the many financial institutions that …

Loan servicing, payments, escrow account

Major issue with Wells Fargo and their payment posting. 8 years into home ownership, starting with Wachovia, now it ‘s Wells Fargo. Due to circumstances, the lender placed insurance on the home – which was fine, that was just the way it had to be at the time. Per the bank, the only necessary/mandatory payment …

Loan servicing, payments, escrow account

Complaint : Specialized Loan Servicing ( SLS ), LLC improperly credited funds for payments received to my loan account In XXXX XXXX, I requested and received a payoff notice from SLS dated XXXX/XXXX/XXXX ( attached ). The statement reflected a payoff amount of {$33000.00} due by XXXX/XXXX/XXXX. On XXXX/XXXX/XXXX, SLS had received funds in the …