Communication tactics

I am in the process of trying to buy a home ( already prequalified ) and I went to check my credit and noticed my score dropped XXXX points!! According to the records it was for a XXXX ( XXXX XXXX XXXX ) bill I was never notified about and they sent me to a collections company called ” Remex ”. Well I called today and spoke to a ” michael miller ” and he was a piece of work. I explained the situation and he advised me Remex would delete this from my credit report because ” the client gives us a permission ” to do so. When i asked for this in writing, he said they would n’t be able to do that. When i asked to speak to a manager, he said no managers work there on saturday and that no one else in the office was there for me to speak to? I do n’t think this individual understands how to treat customers as he became very argumentative and then told me he was n’t going to help me as I refused to pay this bill. He told me they sent a letter in XX/XX/XXXX as well as called me in XX/XX/XXXX. I have received NONE of this ( phone calls or letter XXXX. And if they sent me a letter in XX/XX/XXXX, then why did n’t they CALL me in XX/XX/XXXX, in XX/XX/XXXX, In XX/XX/XXXX? No they claim they call me 3 months later?? And he did n’t tell me if more than XXXX letter was sent, but only XXXX letter was sent?? I would have paid a {$240.00} at that time to clear this up if that was the case.

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