Making/receiving payments, sending money

I reported Fraud on my credit card. I reported the Fraud to Bank of America, the charge is still on my file as they ” research ” the issue. I want to pay the balance of my card but I do not want to pay the fraudulent charge. As a ” preferred client ” I tried to call and speak to the claims department and was told I would need to wait over one hour. There is no online assistance and I suspect Bank of America is not doing everything in their power to resolve this manner in a timely and satisfactory manner.

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