Opening an account

XXXX XXXX XXXX To Consumer Financial Protection Bureau, Sub : Citibank is not processing and honoring new account open promotional {$400.00} bonus amount Dear Sir/Madam, I applied for a new consumer checking account ( Citibank Checking Account number : XXXX ) in Citibank XX/XX/XXXX night online. The Citibank offered {$400.00} cash bonus who meet the following criteria. -To qualify for a {$400.00} cash bonus, open a new consumer checking account in The Citibank account package by XX/XX/XXXX . -Within 30 days from the date you opened your new checking account, deposit {$15000.00} or more in new-to-Citibank founds into your new checking account. -A minimum balance of {$15000.00} is required to be maintained in the new checking account for 30 consecutive calendar days following the date you made your qualifying deposit I have attached screen sho t of Citibank promotional offer and step by step of my account applications. My new consumer checking account was processed by Citibank on XX/XX/XXXX and I made a {$15000.00} deposit on XXXX which was actually processed by Citi on XX/XX/XXXX . I maintained {$15000.00} balance all the times. So on XX/XX/XXXX , the requirement was met. When I did not see {$400.00} cash bonus credited in my account, I called Citi customer service on XX/XX/XXXX . To my surprise, Citibank said-The r equirement was met but {$400.00} cash bonus will be credited within 90 calendar days from the date requirement was met provided my account is XXXX tax certified. Kindly note- Citibank has never disclosed this 90 days waiting period and Account tax certification on their promotion offer page. I asked Citibank, what is the process for XXXX form submission. Citibank asked me to mail the XXXX form to their XXXX XXXX , SD office. Since I am in XXXX , FL, there is no Citibank location here. Citibank also informed me they cant accept XXXX via FAX. I was upset but I mailed XXXX next day and was just waiting. After abou t 4 we eks around XX/XX/XXXX , I called Citibank to check XXXX tax certification status. To my surprise Citibank told me that they have rejected my XXXX due to missing supporting documents and asked me to resend. When I asked them what is missing, Citibank did not answer my question. That time I was suspecting Citibank is just trying to find some excuse to dishonor my {$400.00} cash bonus. Well, I mailed the XXXX for m again ( 2nd time ) o n XX/XX/XXXX and waited for a month. But no update fro m Citibank. When I called Citibank on o r about XXXX , Citibank said they have not received my 2nd XXXX and asked me to mail XXXX form again. I was surprised and I was very mush sure Citibank is just lying to me. But I mailed the XXXX form again 3rd time on XX/XX/XXXX realizing there could be some issue with USPS delivery. Well, I wait for more than a month, but no update from Citibank on my XXXX tax certification. I contacted Citibank customer service multiple times between XX/XX/XXXX and XX/XX/XXXX , But overtime Citibank said they have not received my XXXX and I will not get my {$400.00} cash bonus unless XXXX receive and process my XXXX At the last, I mailed XXXX form 4th time on XX/XX/XXXX by USPS certified mail with tracking. USPS tracking # XXXX . The tracking shows, Citibank received my XXXX on XX/XX/XXXX . I called Citibank on XXXX / XXXX / XXXX and provi ded USPS tracking #, Citibank said t hey dont have any information on my XXXX and it would take 10 days to process my XXXX once Citibank receive my XXXX . Well, I waited till XX/XX/XXXX but no update from Citibank regarding my XXXX tax certification. I contacted Citibank multiple times between XX/XX/XXXX and XX/XX/XXXX and every time Citibank told me they dont have any update on my XXXX tax certification. At this stage, I am highly suspicious that Citibank dont want to honor my {$400.00} promotion bonus and XXXX tax certification is just an excuse for them not to credit my {$400.00} promotion bonus. For your kind review, I have attached a screen short of my USPS mail certified receipt and tracking details. The tracking clearly shows, Citibank received my XXXX on XX/XX/XXXX . In spite of that, Citibank is saying there is no information on my XXXX certification nor they have received it. How could it be possible? Citibank is just lying. Hence, I request Consumer Financial Protection Bureau to step in and help with resolving the matter with Citibank and help me with getting my {$400.00} cash bonus at the earliest. Thanking you.

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