Problems caused by my funds being low

I was charged an overdraft fee of {$35.00} on XX/XX/2015. The payment that caused my account to be ” overdrawn ” did not post to my account on XXXX/XXXX/2015, after a cash deposit cleared the account. My account never had a negative balance. When I called the bank, they refused to credit me the NSF fee stating that the payment was processing. I was only able to speak with the bank via chat session. I have a copy of the transcript of the chat session.

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