Struggling to pay mortgage

this will be an update to my CFPB/Regulatory Case Number : XXXX dated XXXX XXXX 2017. I have repeatedly tried to get the deed-in-lieu of foreclosure documents from Bayview Loan Servicing LLC. to allow me to start the process. on XX/XX/XXXX , I receive a XXXX mail asking me to start the deed-in-lieu documentation ; NO Documents were included to start the process. I have asked verbally to XXXX XXXX XXXX for the documents, for three weeks thru XX/XX/XXXX , I have writt en to Bayview, XXXX XXXX XXXX and his manager XXXX XXXX XXXX , on XX/XX/XXXX and XX/XX/XXXX via USPS, asking for written confirmation of receipt of these letters. No confirmation was received to either. Finally on XX/XX/XXXX I r eceive the correct blank documents from Bayview, I have the coverdoc. from XXXX . next day XXXX / XXXX /2017 I t ook the completed docs to XXXX , at mid-afternoon EST, the fax machine at Bayview, was inoperable, within the time suggested by Bayview : XXXX thru XXXX MST. Sat XXXX XXXX / XXXX /17 I returned to scan the docs to a USB drive, returned home and emailed the nine pages ( as attachment ) to XXXX XXXX XXXX . the email never arrived. Wednesday XX/XX/XXXX , I re-sent the same em ail with attachments to XXXX XXXX and XXXX XXXX , consumer advocate a t Bayview. I have no email confirmation from Bayview. Toda y XX/XX/XXXX I rece ive notice my application for deed-in-lieu process, is too late to delay the Sh eriff ‘s sale. Please ask Bayview a nd XXXX XXXX , about the three week delay in XX/XX/XXXX , a nd now it is too late!? I am very disappointed by the lack of professionalism, and very slow communication by Bayview and XXXX XXXX .

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