Account opening, closing, or management

Posted on Posted in Bank, Complaints

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Hello, On XXXX XXXX, 2016 I opened up a CitiGold checking account after I had received an offer of XXXX TYPs after opening, funding, and using their Bill Pay service. As of XXXX/XXXX/2016, Citi Bank has closed my account without notification and whilst holding funds of {$30.00} in which they are currently refusing to return to me.
I asked that Citibank re-open my account and honor the original sign-up agreement via their chat portal on XXXX/XXXX/2016 where they declined my request ( see attachment ). In that conversation, I notified them that my account had {$30.00} in it as of XXXX/XXXX/2016, and yet as of XXXX/XXXX/2016, my balance was missing and my account closed. They stated the monthly account charge took my last {$30.00} and they closed the account immediately after that. My monthly service fee was also due on XXXX/XXXX/2016 since the previous fee was paid out on XXXX/XXXX/2016, meaning they collected the service fee earlier than scheduled in order to close my account by XXXX.
Furthermore, Citibank stated they closed my account due to inactivity, but that is far from the truth. I ‘ve made at least XXXX transaction each month since opening. Either it be bill payments or payment of the monthly fee to keep the account open until my other assets were ready to be transferred over from an outside brokerage.
If I am paying the monthly fee to use the account, how can they collect that fee and then close my account immediately?
Why would they do it days before they were required to pay out the XXXX XXXX points per the agreement when I opened the account?
I have attached what is still available to me on Citi ‘s website, but I do n’t have access to recent history nor old customer service messages since they closed my account.
Please assist me.
Thank you, -XXXX

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