Account opening, closing, or management

Posted on Posted in Bank, Complaints


My wife and I applied for a Home Equity Line of Credit ( HELOC ) with US Bank on XX/XX/XXXX. We used US Bank ‘s online service. We received an online response approx. XX/XX/XXXX with a welcome letter from XXXX XXXX from US Bank. The letter explained the process and required documents. Letter stated that XXXX would also be a contact for our loan. From approx. XX/XX/XXXX – XX/XX/XXXX we supplied req. documents to US Bank through their online platform and through email. Rec. information the HELOC was in the process on approval around XX/XX/XXXX. Never heard from US Bank for approx. 25 days. Emailed for a follow-up with XXXX on XX/XX/XXXX and rec. no response. Talked to XXXX on XX/XX/XXXX and XXXX stated the our HELOC information had been lost or can not be found. We would have to start the entire process over again. I told XXXX that I did not want to start loan process over.
I emailed XXXX on XX/XX/XXXX, with information that our loan was showing ” in-progress ” on US Bank website. Asked XXXX again if we could proceed with loan. Asked for follow-up and never rec. response back from XXXX A couple of concerns : 1. What happened to our sensitive document information that was sent to US Bank? Was our security compromised? 2. Could we have been discriminated against, for some reason? 3. Some of the worst customer service I have ever experienced. I want answers from XXXX and US Bank as to what happened with the process and our information. I feel and experienced that XXXX/US Banbk literally did not want our business.

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