Account opening, closing, or management

Posted on Posted in Bank, Complaints

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My wife and I have had a joint checking account/savings account at TD bank in XXXX, NY. The checking account is called ” relationship checking ”. It was opened on or about XXXX/XXXX/XXXX.

I looked up their different checking account plans and saw for the first time that they are not supposed to charge a monthly maintenance fee to process my accounts since I keep substantial sums between my checking and savings account held by them.

I noticed that I have been improperly charged $ XXXX/mth for almost 4 years. On XXXX/XXXX/XXXX, I met with assistant store manager, XXXX XXXX, who acknowledged the bank ‘s error and told me she would look into it. They only credited me {$100.00} instead of the almost {$1200.00} that they had improperly charged as maintenance fees. On XXXX/XXXX/XXXX, I met with Asst Vice President, XXXX XXXX, who said the bank would make no further credits to my account. He said that I should have seen the charge on my statements. I told him the bank was illegally profiting from its own mistake.

First, I was never told that my ” relationship checking ” account was ” maintenance fee ” free. If I had been aware of this, I certainly would have disputed it years ago. Second, they opened the account and their computer program never should have entered a monthly fee in the first place. Therefore, an employee of the bank must have altered the program or my specific account to do so.

Not only have I been defrauded by TD bank, but I am sure that I am not the only depositor who is or has been paying ” maintenance fees ” unnecessarily since they do not advise their customers of any improper charges.

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