Complaints [ Bank of America, Home Equity Line of Credit ( HELOC ) ] : ( 1 ) Numerous software/customer interface problems.
( 2 ) After repeated requests, unable to obtain the ” loan application ” referenced in the signed ” Borrower ‘s Certification and Authorization, item 1 ”. In the same paragraph, item 1, it states that ” I certify that all of the information is true and complete. ” ( 3 ) I was also unable to obtain the ” loan ” details until just before closing, in which items unknown and never discussed were verbally communicated to me.
( 4 ) After I gave them the ultimatum that ” If I did n’t get a copy of the loan application I would not close ”, no more of my questions were addressed and they just wanted us to sign the closing docs. We never did and I am currently going through the process with other banks.
Note : I have detailed information and content on all correspondence with the following contacts.
Contacts ( telecons, emails, and CCs ) : – XXXX XXXX ( XXXX XXXX ), Mortgage Loan Officer ( evaded my email questions and always wanted to hand me to others ) – XXXX XXXX (? ), Chairman and CEO ( CCs triggered many responses and moved the process time from 6-8 wks. to 4 ) – XXXX XXXX (? ), XXXX XXXX ‘s manager ( no responses ) – XXXX XXXX ( XXXX ), VP, Fulfillment Team Leader – Consumer Lending Client Experience ( seemed very responsive, but stopped communicating after item ( 4 ) above ) – XXXX XXXX (? ), Site Operations manager ( I left a return call message, no response, and he later claimed voice mail issues ) – XXXX XXXX (? ), Home Services Specialist ( responded well, expedited process, good performance ) – XXXX XXXX ( XXXX ), Inbound Specialist ( the best customer experience that I received, actually seemed concerned and answered all of my questions ) – XXXX XXXX (? ), XXXX XXXX ‘s manager and Call Center Supervisor ( after discussing my loan app concern and ultimatum in items ( 2 ) and ( 4 ) above, she said she would get back to me with a resolution in two days, and she never did )