Attempts to collect debt not owed

Posted on Posted in Complaints, Debt collection

review

My complaint is with XXXX and XXXX XXXX XXXX . In XXXX XXXX I signed up for the Unlimited Data and XXXX XXXX promotion for my family. The advertised Poster and the sales person ( at the XXXX WV XXXX XXXX XXXX ) office told me that it was a bundle. Super! This means I save money and billing is easier. Or so I thought! XXXX XXXX XXXX over billed me 3 times, this is n’t my complaint as they did correct it all three times. I paid for the bill XXXX XXXX XXXX . In I had received a bill from XXXX . I called XXXX XXXX XXXX and asked why they were billing me for a bundle in which I paid via XXXX XXXX XXXX ? The price was set as per the poster and I paid the per line fee for unlimited data, talk, text and DirectTV. I was told that this was an issue and to keep paying my XXXX XXXX XXXX bill as I had been. I called a XXXX after getting another bill this time it was n’t until XXXX . The customer service agent said she did n’t see me on a bundle. She said the promo was going poorly and they had several complaints just like mine. She then offered to set me up with XXXX on it ‘s own. I said, ” no, If it ‘s not bundled and I am not getting that deal then I do n’t want it ”. I told her I was sorry but XXXX XXXX XXXX and XXXX had not lived up to their end of the contract and broke the deal I agreed to therefore, they could take everything back. I then contacted XXXX XXXX XXXX and changed my plan. I sent back the receiver to XXXX . XXXX months ago I got a collections letter from XXXX for collecting my XXXX bill. They are saying I owe them for services from XXXX for monthly services as well as an early termination fee totaling – {$590.00}. I paid the advertised and agreed upon price to XXXX XXXX XXXX for phone service and XXXX . I do not owe DirectTV. They need to check with XXXX XXXX XXXX to get their money, not me! Sending me to collections is only further hurting my credit I have been trying to repair since a divorce. I have tried to correct this matter on my own by mailing a letter to the collections agency and they contacted XXXX . XXXX decided that the charges were still valid. I disagree. They did not live up to the deal on which I signed up for. And the early termination fee is outrageous! They did n’t hold up their end of the contract so I opted out. If they had been upfront with the product I would still have DirectTV today and probably past my two year contract.

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