Loan servicing, payments, escrow account

Posted on Posted in Complaints, Mortgage

review

My mortgage for my rental home was sold by XXXX Mortgage to United Security Financial in XXXX of this year ( 2015 ). We are in the military and had recently moved to another duty station. Unfortunately, I had n’t updated my address on their website and missed that notification. I was not notified by email or through the secure messaging system on their website.

I kept sending my loan payments to XXXX each month on an auto bill-pay. They sent the first XXXX payments to the new company, but stopped at that point and instead starded sending them to the address they had on file … for 3 months after that. My bank has a widget on their website that tells me my credit score, and I wondered why it was dropping. I previously had excellent credit ( XXXX ) and it was tanking ( now XXXX ). We received a phone call from the new company requesting our updated information but I did n’t feel comfortable sending my personal info without checking with the company with which I was in business.

I got onto the XXXX website and saw that my last received loan payment was 7 months ago. I sent a secure message on XXXX ‘s website stating that I did n’t know this had happened and asked them to verify that this had taken place. I provided my updated contact info and reminded them that they had my email and could have contacted me in other ways. A few days later I received XXXX checks refunded from XXXX from the XXXX latest months ( but nothing from the XXXX checks sent to my old address ) and a response stating that the sell-off had taken place. I had been paying my mortgage to XXXX for 7 months after it was sold unaware of the problems developing.

I called the new company to make it right and was told I needed to pay the entire balance owed before I could continue to pay my monthly payments. They had already begun consulting with foreclosure attorneys and also fined me {$310.00} for those services, which they also required me to pay at that point to prevent further losses. I payed the overdue amount from my savings, along with the attorneys fees.

Today, XXXX XXXX 2015, I ‘ve received a letter from United Security Financial stating that my XXXX XXXX, 2015 payment is overdue and now I owe them {$77.00} in late fees. My payment that is due in the future is overdue?!

I have emailed XXXX to request the XXXX lost checks be re-sent to my new address and that the money I was charged in attorney ‘s fees be refunded and am now awaiting their response.

I ‘ve realized why my credit score was tanking : An incorrect address and a company that did n’t care enough to contact me through other means at their disposal. All the while I was paying them monthly, on time and in full. They have insulted my character, and have cost me money.

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