Loan servicing, payments, escrow account

Posted on Posted in Complaints, Mortgage

review

Nationstar Mortgage bought my mortgage from XXXX. As part of the mortgage payment, we have an escrow account for the property tax and house insurance. Every XX/XX/XXXX and XXXX, the property taxes are due. Nationstar never paid the property taxes in XX/XX/XXXX. When I called, it took them XXXX minutes to cofirm the contact information for the county treasurer ‘s office but would n’t take the information from me over the phone. They are trying to put me off by ” escalating research ” to find out why the taxes were n’t paid. ( I do n’t care why THEY messed up. Just pay the taxes! ) In looking at this company ‘s information on the internet, I ca n’t understand why you let them continue to operate?!! The complaints about this company are overwhelming. They are clearly incompetent, predatory in the marketing practices ( they annoy me constantly with email and mailings about refinancing our XXXX % mortgage ), and should not be buying mortgages. Please investigate this company.

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