Problem with a purchase shown on your statement

Posted on Posted in Complaints, Finance

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On XXXX XXXX , around XXXX XXXX XXXX PST, I contacted the Customer Service Department at Sears MasterCard a nd I spoke to a representative named XXXX XXXX pertaining to the Past Due status of m y Sears MasterCard account. I have posted a payment around XXXX XXXX prior to the XXXX XXXX balance and since that time, Sears has been harassing me with numerous calls everyday at all times of the day from XXXX . I informed this Customer Service Representative that I made the payment on XXXX XXXX to take care of the XXXX billing cycle balance. I remember making a payment of {$210.00} which is the minimum payment due on XXXX XXXX . However, I was informed by Sears MasterCard that there was something wrong with the payment that was posted on XXXX XXXX . I was able to finally scroll through the e-mail alerts that I have received from Sears MasterCard for the month of XXXX after spending time at the hospital and around XXXX XXXX , XXXX posted a Minimum Amount Due of {$480.00} as opposed to the {$210.00} amount posted for the month of XXXX . I was misinformed about this balance when it was supposed to be {$210.00} and Sears MasterCard kept calling me about t his Past Due Balance when it was originally posted as {$210.00}. I eventually spoke to XXXX XXXX at the aforementioned number on XXXX XXXX to post the Minimum Amount Due of {$210.00} to satisfy the minimum payment requirement for the month of XXXX . I told her that my previous bank accounts have been compromised and that I will be posting the payment drawn on my XXXX XXXX account ending in XXXX . I verified this with her several times and she even read the information back in addition to advising me that the account would be updated to its current status and in good standing. I confirmed this with a Customer Serv ice Rep I spoke to on XXXX XXXX , stating that my account would be kept current and in good standing with any late fees waived after the last payment that was posted on XXXX XXXX . However, when I logged back into my account on XXXX XXXX , I was surprised to find out t hat Sears MasterCard in correctly posted a Past Due status on my account prior to posting a payment in the amount of {$210.00} to satisfy the Minimum Amount Due requirement due on XXXX XXXX . I contacted the Customer Service Department and I was connected to a customer service representative, XXXX , stationed overseas and he stated that the payment I posted on XXXX XXXX with XXXX XXXX on the phone was returned due to the account being closed. I tried to dispute that payment being returned because I specifically informed XXXX XXXX I spoke to that the {$210.00} payment posted on XXXX XXXX would be drawn on my account ending in XXXX which she was able to confirm. I was then forwarded to a customer service representative in th e US a round the same date and I was able top speak to XXXX who verified that XXXX XXXX made a mistake in posting the {$210.00} payment drawn on a different account which I did not authorize her to use. I proceeded to authorize XXXX to post a payment in the amount of {$210.00} drawn on account ending in XXXX to satisfy the XXXX balance which was supposed to have been taken care of on XXXX XXXX , the Cus tomer Service Representative I spoke to, then posted the payment in the amount of {$210.00} drawn on account XXXX to take care of the Minimum Amount Due for the month of XXXX which was supposed to have been taken care of on XXXX XXXX . The Confirmation for this payment was XXXX wsent to my e-mail. I also informed XXXX that I previously posted a payment of {$210.00} on XXXX XXXX to take care of the XXXX balance due XXXX XXXX ( Confirmation # XXXX ) on top of the XXXX statement balance payment that was made over the phone. Towards the end of the call, XXXX informed me that the account will be updated to its current status in good standing in light of an error made by a customer service representative I spoke to on XXXX XXXX , which is indicative of inaccuracies on the part of Sears MasterCard in posting the proper Minimum Amount Due and the appropriate status of the account.

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