Written notification about debt

Posted on Posted in Complaints, Debt collection

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On Friday, XXXX of XXXX , I received a debt collection letter from XXXX dated XXXX XXXX , XXXX for a XXXX XXXX . I called on Tuesday, XXXX XXXX , 2017 to inquire about the collection of {$100.00}. Since my husband and son are both XXXX XXXX I wanted to know which person it was concerning and to make sure it was not a scam and to also check with my insurance company on why the payment was not paid by them. The debt representative said they could not give me any details concerning the bill because of the law forbidding access to medical records without permission. She did say that the age on record must be my son and not my husband. I was told that my son who is 21 years of age and in college in XXXX , CA would have to call them to give them authority to speak with me, his mother, living in Texas. I immediately texted my son to contact them that day but having a busy class schedule and just a week from exam finals he was unable to call them on XXXX , XXXX , 2017. I called XXXX at XXXX on XXXX XXXX , 2017 b ut they did not have on file a call from my son giving authority so I still could not find out any details concerning the debt. I reached out to my son again on XXXX XXXX , 2017 and reminded him to call them and give me the authority to investigate the debt. Before my son had a chance to call he was contacted by XXXX on XXXX XXXX , 2017 an d was asked if he was XXXX XXXX which he replied yes. He was told that he had to pay the debt balance immediately. They asked if he had a credit card and demanded the credit card number immediately. He gave them the credit card info. My son is only XXXX and has not had the experience of dealing with intimidating debt collectors and he was caught off guard as to their ruthless tactics. Since my son is in school he does not have a job and he is covered on our insurance. For XXXX to require payment from him was wrong. The XXXX letter dated XXXX XXXX , XXXX said we had 30 days after receiving the notice which was XXXX XXXX , 2017 to notify the office. I contacted them twice within four business days of receiving the letter and they demanded payment on the four business day of recieving the letter. What happened to the 30 days? They clearly did not give me adequate time to investigate the debt, check with my insurance or perhaps dispute the debt. We were given no options in those four days! This is not right! XXXX XXXX . XXXX XXXX XXXX XXXX Fl XXXX Payments : P.O. XXXX XXXX XXXX Oh XXXX XXXX

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